Delivering > Getting your products to the customer
From the moment a customer adds an item to a basket and checks out, the machinery of ecommerce kicks in: payment and fraud management, order management, pick-pack-despatch, warehousing, logistics and distribution. Sadly, not all orders or customers are perfect, so read on for insight into customer service, complaint management and returns (or reverse logistics).
Repeat customers are your ticket to a successful online store. Research has found that returning customers spend more, are easier to convert and often act as brand ambassadors, spreading the word about your business.
Customer feedback for your delivery service not good? Don’t let it continue – here are six actionable ways you can improve your delivery service this week and stop your business from loosing repeat custom.
Mobile commerce is really starting to take off. The industry has been talking about the power of m-commerce for years but only recently have the figures started to live up to the hype.
December 19, 2012 Leave a Comment
New research by GfK into customer trends and the views of people who buy online shows a high level of concern about retailers ability to track them, and particularly the potential to charge different prices depending on their browsing habits.