Delivering > Getting your products to the customer
From the moment a customer adds an item to a basket and checks out, the machinery of ecommerce kicks in: payment and fraud management, order management, pick-pack-despatch, warehousing, logistics and distribution. Sadly, not all orders or customers are perfect, so read on for insight into customer service, complaint management and returns (or reverse logistics).
Increase repeat customers for more sales
Repeat customers are your ticket to a successful online store. Research has found that returning customers spend more, are easier to convert and often act as brand ambassadors, spreading the word about your business.
How to improve your delivery service
Customer feedback for your delivery service not good? Don’t let it continue – here are six actionable ways you can improve your delivery service this week and stop your business from loosing repeat custom.
Mobile checkouts: six design tips
Mobile commerce is really starting to take off. The industry has been talking about the power of m-commerce for years but only recently have the figures started to live up to the hype.
Drop shipping pros and cons
When you are set an ecommerce business there are a number of logistical considerations to make. Where will you keep stock? How will you deliver it to customers? But there is a way that you can bypass these considerations: drop shipping.
Avoiding ecommerce’s legal landmines
There are numerous laws and regulations in the UK and other countries that can derail a promising ecommerce business.
Profile: Philip Rooke, CEO, Spreadshirt
A quick glance at Spread Shirt and you might assume it’s simply a company that prints customised T-Shirts, no big deal you might say. But with four active revenue models and sales of €65m last year, up 42% on the previous year and expected to grow a further 30% this year – you might sit up and pay more attention.
Profile: Tom Allason of Shutl
Lack of convenience with delivery is often cited as one of the reasons that online shoppers abandon their carts before sale. When entrepreneur Tom Allason realised this he decided to do something about it and one of London’s most successful new start-ups was born – Shutl.
Cart abandonment solutions
In the first of ’10 ways etailers may be leaving money on the table’ Eric Tobias, ExactTarget’s vice president of web products, explains how ecommerce businesses can reduce the perennial problem of shopping cart abandonment.
How to deal with online sales returns
Returns are the bete noire of any retailer but the nature of ecommerce makes returns a real possibility with every sale. There’s even an unofficial “Returns Day”, 3 January – which according to UPS, has the highest level of sales returns of any other day on the year.
How will mobile payments impact ecommerce?
Mobile payments are here. I’m not talking about people shopping on their mobile phones, browsing online and ordering goods. I’m talking about paying in-store, with their mobiles.
How to reduce shopping cart abandonment
Shopping cart abandonment is one of the key issues facing eCommerce websites. It’s rare that someone dumps a shopping basket when they get to the tills in a physical store and yet the latest figures from the Baymard Institute find an average abandonment rate of 66.22% across a swathe of eCommerce sites.
How Droplet plans to shake up mobile payments
Gabriella Griffith caught up with Droplet co-founder Steff Aquarone to find out more about Droplet and how the Birmingham-based mobile payments business could shake up eCommerce forever.
Live Chat: Five mistakes to avoid
Live chat is a growth industry, and it has the potential to increase sales, reduce abandonment and create happy customers for your ecommerce business. But live chat is not straightforward. Here are five mistakes to avoid when setting up and running your live chat service.
