For eCommerce entrepreneurs and executives who want to sell more
In the second part of our interview with BSkyB’s e-Experience director Wendy Scratz, we ask what role ‘chat’ plays in boosting online user experience and how this will develop in future.
In the first part of our interview, Wendy Schratz, e-Experience Director at BSkyB, tells us what makes a good experience online and how ‘live chat’ is enriching customer experience.
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Returns is an issue for every retailer and brand — fact. But how big an issue is it and why does it vary? How can retailers address it and control it?
Returns is an issue for every retailer and brand — fact. But how big an issue is it and why does it vary? How can retailers address it and control it?
When Marks & Spencer looked for an eCommerce platform to power their online outlet store, they knew they needed to work with a company that could support their 100+ years of retail tradition and handle the traffic volume they expected to drive. The obvious answer was Amazon Webstore.
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