Reevoo helps online companies by gathering reviews and customer feedback. We uncover here how it could benefit your business.
Please tell me about your business
Reevoo’s provides eCommerce businesses with customer reviews, recommendations and community solutions. Our customers include over 150 major brands, such as Sony, Ford, Kuoni and Dixons Stores Group and we operate in 18 countries and 14 languages.
Our solutions deliver results and measurable ROI, driving sales uplifts of 18% on average across our customer base. Reevoo enables you to attract, engage and retain more customers.
Who is the product aimed at?
Typically, companies with an online presence, interested in sharing and learning from user generated content. Our products and services are very popular with enterprise businesses – in retail, travel, automotive, and financial services.
What are the benefits of using it to an eCommerce business?
We deliver measurable impact throughout the customer lifecycle and attract new visitors to your site through improved search engine optimisation (SEO), increased click through rates (CTR), referrals from social networks, and more effective marketing campaigns.
Prospective buyers are provided with trusted content in the form of consumer reviews and this converts visitors into shoppers. Our clients are also better able to retain customers as they can find brand advocates, respond to detractors and use real-time consumer feedback to improve their products.
How much does it cost?
The cost depends on the solution required, products purchased, and the size of the business in terms of visitor numbers, sales volume and overall turnover.
How does it work?
We have four core Reevoo products – Mark, Reputation, Insight and Conversations, plus a number of extensions. We offer our solutions in a truly modular way, so we can provide the solution that matches your needs, combining the products and extensions as required.
Take me step-by-step through how I buy and install it
1. Our solutions are offered in a modular fashion and our we will discuss with you the solutions that work best for your business needs.
2. Once you sign the contract with us, we ask you to provide us with an up-to-date product feed and the purchaser feed for the last few months.
3. We provide you with simple JavaScript snippets to place on your site. We also help you implement conversion tracking code on your check-out or booking pages so you can measure ROI on our solutions.
4. When you purchase Reevoo network, we use your product feed to match and display existing reviews and Q&As against your products.
5. If you opt for the Reevoo Traffic solution, we give you implementation instructions on how to embed consumer reviews and conversations onto page to make sure they are visible to search engines for SEO benefits.
6. As part of our fully managed service, we contact your customers on your behalf to collect reviews. We moderate all reviews and consumer Q&As in native language(s) and we publish them on your site.
7. As part of our fully managed service, your dedicated account manager works closely with you to monitor and optimise results to make sure you achieve your immediate and long-term business goals.
You have access to real-time analytics to monitor and track performance. We also offer customisation services to provide custom look & feel to match your brand’s guideline
What do I need to do once it is set up?
All you need to do is to make sure your customer feed is regularly updated. Usually, our customers automate this process. Once it’s set up, there are no further maintenance requirements from your site.
Is there anything else I should know?
Our fully managed solutions deliver market-leading results that we guarantee with service level agreements (SLAs).
I was surprised that Reevoo, whilst leaving sparkling reviews to read on Currys website, do not seem to put any adverse comments about products which fail to please? I appreciate that Currys (and others) no doubt pay your bills, but there seems to be a missing link where customers can actually get the full nitty gritty on products that they are about to buy, or have bought and have had to return (as in my own case). I think I may set up a rival website “Warts and all” to illustrate this!!!
This morning, I have returned to Currys store in Exeter a Panasonic S48EB-K DVD player which I’d had for less than 24 hours.
The idea behind buying this, yesterday, was that we could continue to record DVD’s on our existing and excellent Toshiba DVD recorder using DVD+RW and DVD-RW discs, whilst viewing DVD’s that we had already recorded, say the day before, on this new Panasonic player.
Claims that it supports all sorts of DVD formats, all proved to be unfounded, and to cut a long story short, at 3am this morning, after ‘finalising’ every pre-recorded DVD+RW and DVD-RW that we owned with 6 different makes of CD including Kodak, Verbatim, Sony, Fujifilm and others, NOT ONE DISC could actually be played.
All we could get out of this THING was a message saying “Unsupported Disc” for every disc that we tried to play. Yes, we read the instructions several times, and No, we are not fools.
Now…..Had we read that there were problems with this player, instead of ALL THE GLOWING REPORTS, it would have saved us a lot of time, petrol and aggravation, if we had simply gone for a different make that WOULD have done the business.
I have to say that as a result, we will view your reviews with a HUGE amount of scepticism as a result from now on. It’s OK the manufacturers telling all the porkies under thew sun, but at the end of the day, it’s the very retailers who sell the stuff, and support your reviews, who are left with the returns and complaints when a product is not up the the standard that the purchaser has expected after reading the reviews on their websites, and then THEY possibly lose customers as a result.
I simply don’t believe that we have been the only people to have had this problem, particularly in view of comments made today by several people at other retailers about this particular model being the biggest load of rubbish ever made.
Keith Simpson