Customer buzz Q&A: Ian Monk of Bathrooms.com

Suzie Larcombe speaks to bathroom design company owner Ian Monk of Bathrooms.com to find out how they monitor what customers are saying about them.

Email marketing Q&A: Bathrooms.com

Rebekah Monk and her husband Ian started their online business Bathrooms.com back in 2004 as something to keep Rebekah busy, having given up her job to have children.