Are your customers happy?

customer service social media

The ever increasing amount of choices available to customers in today’s market, means that customer service is now more important than even just a couple of years ago. A special focus needs to be placed on increasing customer satisfaction and thus customer loyalty.

How to retain global customers

global customers

Globalising opens up your ecommerce business to new markets and a clear path to growth through global customers. It’s no easy task but it can help to provide long term sustainability for your business.

8 great ecommerce ideas for Christmas 2012

Christmas Tree

This year we polled the Intershop team around the globe to find out their top ecommerce ideas for Christmas 2012. Here is a snapshot of the best ideas from our teams in the UK, Germany and US.

The greatest challenges facing e-retailers today

Intershop

Intershop recently released its 2012 E-commerce Report, which investigates the changing nature of commerce in Europe. Below is a summary of our major findings.