Making staff aware of consumers’ rights

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As the majority of UK consumers are finishing their Christmas shopping, increased spending figures, new gadgets and a ticking clock are affecting shoppers’ decision making.

OFT: How to sell from a distance at Christmas

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With the heavy Christmas shopping period almost upon us and the Boxing Day and New Year sales following soon after, retailers need to be prepared to provide their customers with a high level of service in a knowledgeable and efficient manner.

Bringing your ecommerce website up to scratch – OFT report

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A websweep conducted by the Office of Fair Trading (OFT) found concerns on the websites of the top online retailers, what can you learn?

Selling online to remote areas?

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New tools launched to help online businesses improve service to people living in remote areas.