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Mobile fraud

December 19, 2013 by Leave a Comment

The rise of the mobile phone as an internet connected device – and a burgeoning shopping channel – means that it too is now an extra channel through which online fraud can be perpetrated.

Filed Under: Customers Tagged With: , , , , , ,

Fraud and the law

December 18, 2013 by Leave a Comment

Fraud is one of the oldest and most prevalent crimes that effects business, individuals, governments and state departments, and so it comes as little surprise that there are myriad laws that cover fraud in all its many forms.

Filed Under: Starting Tagged With: , , , ,

Online fraud: what exactly is it?

December 18, 2013 by Leave a Comment

Fraud is defined as ‘abuse of position, or false representation, or prejudicing someone’s rights for personal gain’. Put simply, fraud is an act of deception intended for personal gain or to cause a loss to another party.

Filed Under: Selling Tagged With: card, , , serious fraud office

Reverse Logistics: two steps forward, one step back

December 13, 2013 by Leave a Comment

While there are great customer service implication around handling returns, actually managing that process is complex and potentially costly, so it has to be done expediently, efficiently and above all cost effectively so as to not over-burden you with what is essentially a cost.

Filed Under: Customers Tagged With: , , , , reverse logistics, touchpoints

Faulty tours: creating a faulty goods policy

December 13, 2013 by Leave a Comment

One of the main reasons why your business may see goods returned is because– or the buyer at least claims – they are faulty.

Filed Under: Delivering Tagged With: , faulty, , supply chain

Creating a returns policy

December 12, 2013 by Leave a Comment

While it can be a nice thing to do and good for recommendations et al, under UK law retailers are obligated to have a returns policy that notify the consumer of what their rights are and how they can return goods and under what circumstances.

Filed Under: Customers Tagged With: , , , sales of goods act, Trading Standards, UK law

How do I process returns?

December 12, 2013 by Leave a Comment

It is estimated that some 4% of all sales end up as returns and, this Christmas in the UK it is estimated that retailers need to actually sell 0.62% more stuff to match the profits of last year since there will be many more returns this year than last.

Filed Under: Delivering Tagged With: , , , , UK

Small Business Saturday – what’s in it for you?

December 9, 2013 by 1 Comment

With the inaugural UK Small Business Saturday a rip-roaring success, we talk to Chuka Umunna MP, Shadow Secretary of State for Business, Innovation and Skills – and founder of the cross-party Small Business Saturday Group – about why he set it up, what it hopes to achieve and what’s in it for small businesses. We […]

Filed Under: Marketing

Five tips for shipping internationally

December 5, 2013 by Leave a Comment

Increasingly interest in online shopping – and in western goods – coming from China, Brazil, India and Russia, as well as from more traditional markets in the Middle East, US and Canada, is a huge opportunity for all sized retails.

Filed Under: Delivering Tagged With: , , , , ,

Alternatives to Royal Mail

December 5, 2013 by Leave a Comment

In these days of postal deregulation and competition, you no longer have to send parcels through the Royal Mail. In fact, many of the big retailers don’t use Royal Mail as they can dictate rates more easily with other companies and have better control over delivery options and timings.

Filed Under: Delivering Tagged With: CollectmyParcel, , InterParcel, last mile, MyHermes,
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