Andrew Brown heads DualMedia, a company who create ecommerce sites specialising in RWD and SEO. One client recently sold their ecommerce store for millions of pounds after a redesign using his service.
Customer expectations for feedback opportunities
September 16, 2013 by Leave a Comment
Customers not only know they can give feedback, they expect to be able to. But with every consumer becoming a reviewer just how do you ensure you meet expectations?
How responsive web design improves customer experience
September 12, 2013 by Leave a Comment
No sooner have etailers perfected their online stores that another obstacle rises up in front of them. The latest is customer expectations of a seamless service across all platforms. Is responsive web design the answer?
Delivery Q&A with Kal di Paola of BuyMyWardrobe
September 4, 2013 by Leave a Comment
Kal di Paola, founder of buymywardrobe.co.uk, talks about how she keeps customers like Victoria Beckham and Beyoncé happy with a first-rate delivery service.
How Swift Electrical went multi-channel
August 22, 2013 by Leave a Comment
For 40-year-old family business Swift Electrical, a combination of economic recession and ever increasing competition has prompted a strategic change to multi-channel retail
Five people you should speak to before going multi-channel
August 21, 2013 by Leave a Comment
Multi-channel retail is a land full of opportunity, but it is also fraught with expense for businesses taking this route for the first time. Some ground-work is in order; who should you speak to for advice?
What multi-channel experts are doing
August 20, 2013 by Leave a Comment
Jason Rommer, London-based Head of Consumer Markets at Penna Interim Executive shares his guidance based on the movers and shakers in the multi-channel world.
Top affiliate networks for merchants
July 31, 2013 by Leave a Comment
There are many affiliate networks out there for merchants, each offering their own benefits. Costs vary and some high street brands use more than one for maximum impact.
How can real-time insight help your business?
July 30, 2013 by Leave a Comment
The emphasis of delivering the right message to the right audience and at the right time is paramount in an increasingly digital era where an ever increasing number of channels are creating new opportunities for retailers to engage with their customers across web, social and mobile.
Using Google Analytics to get more from ecommerce – the five questions to ask
July 24, 2013 by Leave a Comment
Using and understanding web analytics is vital for the success of a website, especially when it comes to ecommerce.
