Mobile is the new mandatory for retailers. The challenge is shifting for organisations to find innovative ways to increase m-commerce as the popularity and functionality of smartphones continues to increase.
How to spot mobile performance issues before your customers
October 23, 2013 by Leave a Comment
Five Steps to Global Success
October 18, 2013 by Leave a Comment
Seven steps for reviews customers will trust
September 23, 2013 by Leave a Comment
In online retailing customer reviews form the foundation of consumer trust. We’ve all had a bad experience when shopping online and users are hedging their bets by seeking customer reviews on which online store will provide the best service.
How to replicate in-store service online
September 10, 2013 by Leave a Comment
This Autumn online sales are set to rocket in the run-up to Christmas. It’s not enough to offer easy purchasing of products online; delivery, convenience, flexibility and in-store-like customer service must all excel in order to beat the competition.
How to make your customers happy
September 9, 2013 by Leave a Comment
Customer service is more than a box-ticking exercise it requires considerable thought and a strategy that’s unique to your online business. Dr Jamie Burton, lecturer in marketing at Manchester Business School, outlines the terms of engagement.
Key elements of customer service online
September 9, 2013 by 1 Comment
With record numbers of shoppers online, delivering customer service over the internet has become critical. Customers expect the same service they’d get in store.Here are some essential rules to follow for delivering great customer service.
Step-by-step to the Omni-channel
August 19, 2013 by Leave a Comment
With all the talk about omni-channel retail, many retailers will be wondering what it means to them. How do you go about implementing it, and will it bring new business?
Your affiliate marketing questions answered
July 29, 2013 by Leave a Comment
Detecting and dealing with a Google penalty
July 16, 2013 by Leave a Comment
