With a raft of tools and frameworks now available to make ecommerce development easier, how can an organisation identify and prioritise the features and functions that will deliver a higher conversion rate?
Q & A: Wendy Schratz, e-Experience Director at BSkyB
May 14, 2012 By Leave a Comment
In the first part of our interview, Wendy Schratz, e-Experience Director at BSkyB, tells us what makes a good experience online and how ‘live chat’ is enriching customer experience.
