Key elements of customer service online

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With record numbers of shoppers online, delivering customer service over the internet has become critical. Customers expect the same service they’d get in store.Here are some essential rules to follow for delivering great customer service.

Your business Christmas list – part II

Christmas

With Christmas just around the corner, so read on for the second part in our series on getting ready for the Christmas period with our friends at Frooition. In this part, we talk about delivering goods on time, stock levels and festive marketing planning.