Carefully considered feedback options can enhance your marketing campaigns, pleasing your customers and boosting your profits.
Customer expectations for feedback opportunities
September 16, 2013 by Leave a Comment
Customers not only know they can give feedback, they expect to be able to. But with every consumer becoming a reviewer just how do you ensure you meet expectations?
How responsive web design improves customer experience
September 12, 2013 by Leave a Comment
Are your customers happy?
September 12, 2013 by Leave a Comment
Customer expectations in 2014
September 12, 2013 by Leave a Comment
With the online marketplace becoming increasingly crowded, it is vital that online retailers take into account customer expectations if they are to be successful within this fast-paced environment.
How to make your customers happy
September 9, 2013 by Leave a Comment
Customer service is more than a box-ticking exercise it requires considerable thought and a strategy that’s unique to your online business. Dr Jamie Burton, lecturer in marketing at Manchester Business School, outlines the terms of engagement.
Five steps to improve your website performance
September 2, 2013 by Leave a Comment
The performance of your etail website is key to reassuring customers about the validity of your offer. It gives them confidence to buy and prevents them losing interest before making a purchase.
Overcome cart abandonment: five top tips for retailers
August 30, 2013 by Leave a Comment
Cart abandonment is a cause for concern amongst online retailers – and looking at the latest stats, it’s a challenge that’s not going away.
