Profile: Tom Allason of Shutl

Tom Allason Shutl

Lack of convenience with delivery is often cited as one of the reasons that online shoppers abandon their carts before sale. When entrepreneur Tom Allason realised this he decided to do something about it and one of London’s most successful new start-ups was born – Shutl.

How to choose a courier

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How your customers view your business doesn’t stop with your website and product range; their first impressions start on your website and ends with them receiving the goods they ordered. The quality of your courier is as important as the quality of your products.

How to deal with online sales returns

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Returns are the bete noire of any retailer but the nature of ecommerce makes returns a real possibility with every sale. There’s even an unofficial “Returns Day”, 3 January – which according to UPS, has the highest level of sales returns of any other day on the year.

Make customers love your brand

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Without customers, you don’t have a business. How can you make your customers love your brand and become repeat buyers?

Royal Mail says Chelmsford is ‘top ecommerce town’ for Christmas

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New research by Royal Mail shows that people in Chelmsford bought more Christmas gifts than any other UK town during the Christmas rush period last year.

Top tips for Halloween sales

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Over the last few years, retailers have benefited from a boom in Halloween sales. According to Plant Retail, sales increased by 12.5% over the Halloween period in 2011, amounting to a staggering £315 million. This makes Halloween the third busiest sales period after Christmas and Easter, even putting it ahead of Valentine’s Day – now that’s scary!

Your business Christmas list – Part I

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With Christmas just around the corner you’re no doubt busy rushing round sourcing new stock, refining product lines and preparing special promotions for what is set to be the busiest quarter of 2012, Christmas!

Online shoppers reveal their biggest loves and hates

ONLINE shoppers want flexible delivery hours and quality service when buying food over the internet, a new survey reveals.

Driss de Love, Katoen Natie

Driss de Love, Katoen Natie.

Driss de Love of Katoen Natie talks at Jumpstart: International and Cross-Border Retailing, about how businesses can improve their operations and logistics delivering across Europe.

Focus more on delivery, businesses told

ECOMMERCE companies need to focus more on final stage completion when creating their online strategies, a major delivery company says. Parcel2go, the UK’s largest online parcel delivery service, says the importance of finding a reliable courier is all too often neglected by firms concentrating on making their websites work, and customers are losing out as […]