The days when retailers had just one sales channel are long gone. A robust sales strategy involves a range of different channels. Social media may be part of your marketing strategy but it should be included into your sales planning also.
Q&A: Taking customer experience mobile
November 21, 2012 by Leave a Comment
We recently caught up with Bill Loller, VP of Mobile at Tealeaf, to find out why the rise of mobile challenges retailers to approach customer experience management in new ways.
Why you need robust retail software
March 21, 2012 by Leave a Comment
Retailers on the high street took a battering in 2011, and while 2012 has been brighter generally shop owners need to invest in robust retail software if they are capitalise on the drive online.
