How to not build a dodgy app

February 13, 2014 by Leave a Comment

There are many things that you can do wrong with your app, making it a total nightmare for users: which is a sure fire way to put people off using it.

Filed Under: Customers Tagged With: app, battery life, ,

8 steps to protecting your site against fraud

January 9, 2014 by Leave a Comment

Like it or not, fraud is everywhere. Seasonal peaks such as the January sales are rife for fraud attacks, because companies are either over-worked or understaffed on these days.

Filed Under: Delivering Tagged With: , , , ,

Marketing automation + multi-channel retail software = results

December 16, 2013 by Leave a Comment

Consumers demand personalised communications and offers from retailers, and multi-channel integration can make that expectation a reality. Here are the four steps to free your data to create genuine results.

Filed Under: Marketing Tagged With: , , , , ,

Five key considerations when implementing live chat

November 28, 2013 by Leave a Comment

Live chat creates a low cost, alternative communication channel to the phone – updating the modern way consumers interact with retailers. But fail to implement it correctly and it can have the reverse effect. Here are some key thoughts.

Filed Under: Customers Tagged With: , face-to-face, , , WhosOn

3 steps to a secure mobile channel

October 24, 2013 by Leave a Comment

The number of mobile attacks is increasing. For example, in 2013 there were 350,000 examples of malicious android apps, a huge increase from 1,000 of the same type of high risk threat seen in 2011. By David Barker of 4D Hosting This presents challenges for m-commerce retailers that I will examine in this article: •   […]

Filed Under: Delivering Tagged With: 4D Hosting, , , ,

Optimising the checkout process

August 16, 2013 by Leave a Comment

Once a customer has begun the checkout process, the purchase is as good as made… isn’t it? Unfortunately not. If only it were that easy.

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Managing peaks in web traffic: Father’s Day

June 14, 2013 by Leave a Comment

The number of Brits turning to online shopping for their Father’s Day gifts has increased across all age groups, with one in five Brits buying their Father’s Day gift online this year, according to research commissioned by Savvis and carried out by CensusWide.

Filed Under: Growth Tagged With: , , , , ,

Six security tips for ecommerce

April 30, 2013 by Leave a Comment

Online retailers deal with customer data on a daily basis. Your customers trust you and expect the highest levels of security. But just as online retail is growing at a fantastic pace, cyber crime is increasing also.

Filed Under: Customers Tagged With: , , , ,

How to stop your site being hacked

August 13, 2012 by 1 Comment

Every day, several thousand websites are blacklisted, sent to Google’s very own version of solitary confinement due to them having been compromised by malware or malicious computer code.

Filed Under: Customers, Growth Tagged With: daily internet, , hacking, malware, , trojans

Is your ecommerce shop hosted safely?

July 31, 2012 by Leave a Comment

Making the most of nifty web design tricks and promising a speedy checkout process to lure customers into buying from your website is all well and good, but if any element of an ecommerce site suffers a hiccup during a purchase, there’s a significant chance you’ve just lost a customer.

Filed Under: Customers, Growth Tagged With: , , , , ,
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