The essential rules of customer feedback

chris-barling

Customer feedback is a weapon in your sales armory. Encourage it and cultivate it in the right way and people will be more likely to buy; cut corners and they will avoid your products like the plague.

Q&A: Graham Hart of Harts of Stur

S

Graham Hart is at the helm of family-run Harts of Stur, a business which has been trading for over 60 years. Before that, his great grandfather ran the blacksmith business manufacturing steel parts for agriculture.