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Types of digital fraud

December 19, 2013 by Leave a Comment

The burgeoning world of online commerce means the world of fraud has shifted into digital. As a result there are a host of new frauds and scams that are either wholly online or use the weaknesses in online security to steal your money.

Filed Under: Growth Tagged With: click fraud, digital fraud, , phishing, shopping fraud,

Fraud and the law

December 18, 2013 by Leave a Comment

Fraud is one of the oldest and most prevalent crimes that effects business, individuals, governments and state departments, and so it comes as little surprise that there are myriad laws that cover fraud in all its many forms.

Filed Under: Starting Tagged With: , , , ,

Online fraud: what exactly is it?

December 18, 2013 by Leave a Comment

Fraud is defined as ‘abuse of position, or false representation, or prejudicing someone’s rights for personal gain’. Put simply, fraud is an act of deception intended for personal gain or to cause a loss to another party.

Filed Under: Selling Tagged With: card, , , serious fraud office

What is a payment gateway and why do I need one?

December 17, 2013 by Leave a Comment

When you set up an ecommerce shop, your mind is on products, sales and marketing; few business owners consider payment gateways. But these are essential ingredients of a slick online shop, so a spare a thought.

Filed Under: Starting Tagged With: , Handepay, , , starting an online shop

The end is nigh for premuim rate after-care

December 17, 2013 by Leave a Comment

The government is clamping down on the use of premium rate numbers for after-sales care; but what are the new rules and how will they impact your business?

Filed Under: Customers Tagged With: after-care, phone numbers, phones, premium rate, Tripudio

Marketing automation + multi-channel retail software = results

December 16, 2013 by Leave a Comment

Consumers demand personalised communications and offers from retailers, and multi-channel integration can make that expectation a reality. Here are the four steps to free your data to create genuine results.

Filed Under: Marketing Tagged With: , , , , ,

Strategies for avoiding selective returns after Christmas

December 16, 2013 by Leave a Comment

Especially after Christmas, the volume of returns increases greatly. Particularly in the fashion sector, online retailers have to battle with a high number of selective returns.

Filed Under: Customers Tagged With: , , top returners,

Seasonal returns: a best practice guide

December 13, 2013 by Leave a Comment

Drazena Ivicic, Senior Manager Global Product Marketing, Intershop explains the “ideal world” approach retailers should take to returns in the post-Christmas rush.

Filed Under: Growth Tagged With: , , , ,

Reverse Logistics: two steps forward, one step back

December 13, 2013 by Leave a Comment

While there are great customer service implication around handling returns, actually managing that process is complex and potentially costly, so it has to be done expediently, efficiently and above all cost effectively so as to not over-burden you with what is essentially a cost.

Filed Under: Customers Tagged With: , , , , reverse logistics, touchpoints

Faulty tours: creating a faulty goods policy

December 13, 2013 by Leave a Comment

One of the main reasons why your business may see goods returned is because– or the buyer at least claims – they are faulty.

Filed Under: Delivering Tagged With: , faulty, , supply chain
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