Consumers ditch physical loyalty cards for mobile

Following the surge in smartphone usage across the country, consumers now have access to more loyalty schemes on mobile devices than they do in their physical wallets – and independent hairdressers are second only to electrical retailers in exploiting this shift.

Getting engaged: what technology should retailers use?

Engaging with consumers in your shop is becoming the glue in the omni-channel retailing proposition, but actually making it happen is proving hard to pin down – so what should you be thinking about?

Indie retailers and online markets join forces to take on big boys

A plucky band of independent retailers are fighting to compete with the likes of Amazon, Tesco and other major supermarket giants with the launch this week of an innovative programme to take 200 of Britain’s High Streets online.

Facebook marketing ‘old fashioned’: Forrester report

A damning report from respected analysts Forrester Research claims that Facebook has all but abandoned social media marketing and instead relies on ‘old fashioned’ display advertising

Tackling fake reviews in the world of ‘astroturfing’

Customer reviews are an increasingly vital part of driving consumers to buy from your site, but the rise of fake reviews – and reputation enhancement agencies – could potentially cost you dear.

Moving to mobile

More than half the population has a smartphone, tablet usage is growing and more than 20% of sales online are now going through mobile devices of one kind or another. So how do you ‘go mobile’?

7 great tips for mobile marketing

So you have mobile optimised your website and your customers are starting to bite. But how do you reach out to new customers using mobile?