Facing the busiest online sales period to date, eCommerce businesses clearly need to prepare for the issues that peak times inevitably create.
Increasingly interest in online shopping – and in western goods – coming from China, Brazil, India and Russia, as well as from more traditional markets in the Middle East, US and Canada, is a huge opportunity for all sized retails.
In these days of postal deregulation and competition, you no longer have to send parcels through the Royal Mail. In fact, many of the big retailers don’t use Royal Mail as they can dictate rates more easily with other companies and have better control over delivery options and timings.
Sending out your goods by post is one way that small businesses can start to ship goods, but you need to make sure that you have some of the basics right.
For businesses looking to achieve long-term profitability in the competitive Christmas and holiday market, the pressure is on to look for new ways to deliver fast and accurate orders.
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Once you have established yourself as an online retailer of repute and have a growing customer base you will find that shipping is very much the backbone of your operation. So, it is worth looking at how to get the best deal on bulk shipping and where it fits into your business plan.
Seasonal sales during the peak period in the run-up to Christmas can account for up to 50% of a retailer’s annual profits, highlighting just how critical the festive period is for retailers of all types and sizes.
The busiest online shopping day of the year, known as ‘Cyber Monday’ is here. It’s the day online retailers expect their highest ever sales and it signifies the beginning of the Christmas shopping season.
Around one in every five euros spent in e-commerce is initiated by personnel and cost-intensive research in retail outlets. This is the conclusion drawn by the “Returns Management” research group at the University of Bamberg, Germany. The driver behind this development is said to be the mobile Internet in particular.
Cyber Monday in December traditionally marks the start of the Christmas season shopping spree and marks the busiest day online shopping day of the calendar.
Live chat creates a low cost, alternative communication channel to the phone – updating the modern way consumers interact with retailers. But fail to implement it correctly and it can have the reverse effect. Here are some key thoughts.
You’ve got stores and you’ve got mobile and web channels. How do you blend them to maximise sales and enhance the customer experience? Nick McLean, Director of Products at eCommera, outlines the importance of order management systems (OMS) on the omni-channel customer experience.
With December takings for online retailers set to top £10 billion for the first time ever according to industry group IMRG and consultants Capgemini, the High Street is having to find new, innovative ways to fight back and protect its market share. Black Friday was formerly perceived to be the high street retailer’s day of […]
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