Delivering > Getting your products to the customer
From the moment a customer adds an item to a basket and checks out, the machinery of ecommerce kicks in: payment and fraud management, order management, pick-pack-despatch, warehousing, logistics and distribution. Sadly, not all orders or customers are perfect, so read on for insight into customer service, complaint management and returns (or reverse logistics).
Top Stories
Advanced website structuring tips for best SEO
Creating a website that looks good, is easy to navigate and use and is not too ‘deep’ are all great attributes for building a website that can be easy to use by customers and is likely to garner good rankings when searched.
The Lyre of Orpheus: the pitfalls of social media
Social media looks like a panacea of free marketing and promotion that, following a bit of tweeting will lead to massive increase in your online sales.
Understanding Facebook for Business
Facebook has been around for a while now and yet many retailers are still in the dark about how to make the most from this incredible social media success story.
News
Free Customer Lifecycle Marketing Kit
May 14, 2014 Leave a Comment
Internet Retailing Expo videos now live!
April 12, 2013 Leave a Comment
How To
8 steps to protecting your site against fraud
January 9, 2014 Leave a Comment
Five tips for shipping internationally
December 5, 2013 Leave a Comment
How to deliver quickly and accurately
December 4, 2013 Leave a Comment
Features
How to avoid hosting horrors
May 19, 2014 Leave a Comment
Banking and card apps
April 30, 2014 Leave a Comment
Introduction to mobile payments
April 29, 2014 Leave a Comment
Research
A window on new ecommerce customer trends
December 19, 2012 Leave a Comment
New research by GfK into customer trends and the views of people who buy online shows a high level of concern about retailers ability to track them, and particularly the potential to charge different prices depending on their browsing habits.
More from Delivering…
Five of the leading UK payment gateways
April 24, 2014 By paulskeldon Leave a Comment
Choosing a payment gateway can be a bit problematic, as you need to know what sort of levels of business you are going to be doing to get any idea of how much payments are going to cost you.
Seasonal scalability: how to stay ahead of the competition in the cloud
April 7, 2014 By Dan Matthews Leave a Comment
Hosting your store online can be rife with challenges; not least how to accommodate for surges in demand. But overlooking the importance of scalability is more often than not the reason that suppliers’ sites crash during periods of exceptional demand.
How will I know when to outsource fulfilment?
March 25, 2014 By Dan Matthews 1 Comment
Many ecommerce businesses start out as very small operations. It can be difficult to forecast how quickly your business will grow and most ecommerce operations find it very difficult to predict when they will need outside help.
Four questions when writing an eCommerce Business Plan
February 27, 2014 By Dan Matthews Leave a Comment
Online businesses can go from nought to sixty in the blink of an eye, demanding plans change at the drop of a hat. A considered and thorough business plan is essential and the speed with which eCommerce businesses can grow makes strategic planning even more vital.
How to get your inventory in order
February 26, 2014 By Dan Matthews Leave a Comment
If you’re a small business selling inventory then you are sure to have come across some of the pitfalls it entails, but getting it right could be more important than you think.
Webinar: Automating for Inventory Control
February 14, 2014 By Aaron O'Dowling-Keane Leave a Comment
If you own a growing retail business, inventory control is probably your biggest challenge. If your inventory count is inaccurate, the rest of your business can be undermined – promises to customers aren’t met, audits are failed and there are mistakes in accounting, forecasting, profit and ordering as well. Inventory accounting is serious business – […]
Cutting edge multi-channel innovations
February 10, 2014 By Dan Matthews Leave a Comment
While pricing remains a vital factor for standing out from competitors when it comes to multi-channel solutions, innovative ideas are essential too – something that the following retailers clearly understand.
Design an efficient payment process
December 28, 2013 By Dan Matthews Leave a Comment
Mike Barnes, head of retail sales at SecureTrading, offers advice on how to design an efficient payment process to optimise your website for sales.
Faulty tours: creating a faulty goods policy
December 13, 2013 By paulskeldon Leave a Comment
One of the main reasons why your business may see goods returned is because– or the buyer at least claims – they are faulty.
How do I process returns?
December 12, 2013 By paulskeldon Leave a Comment
It is estimated that some 4% of all sales end up as returns and, this Christmas in the UK it is estimated that retailers need to actually sell 0.62% more stuff to match the profits of last year since there will be many more returns this year than last.
